Courses: Sales & Customer Service

One-to-One Coaching – Exam Simulation	All languages	On request
Crash Course - 1 Day	All languages	On request

Good listening for relevant advice	4 hours	English / French / German	On request
Relevant and Convincing Personal Value Proposition	2 hours	English / French / German	On request
How do you manage objections ?	4 hours	English / French / German	On request
Improved Negotiations Skills - the Harvard Model	4 hours	English / French / German	On request
Using stories to convince your clients	3 hours	English / French / German	On request
Referrals - when and how ?	2 hours	English / French / German	On request
The best calls are...	2 hours	English / French / German	On request
"Factfulness" - the use of facts & critical thinking	4 hours	English / French / German	On request